Terms & Conditions

These terms apply to bookings, Class Pass purchases and Splat gift purchases made through the Splat Messy Play Sittingbourne, Faversham & Canterbury website.

These purchases are from the local selling trader below. The wider Splat Messy Play franchisor is not the seller of your local purchase.

These terms sit alongside the wider Splat Messy Play terms and conditions. You can read those on the main Splat Messy Play website.

View the general Splat Messy Play terms

You may use this website to browse classes, create an account, add child details, book classes, buy Class Passes and gifts, join waitlists, manage bookings and contact Amy.

Please make sure the information you provide is accurate and up to date, especially contact details, child details, allergy notes, medical notes and photo consent preferences.

You are responsible for keeping your account secure. Please do not share your login details with anyone else.

Payment received or a Class Pass credit used does not by itself confirm a booking. Your booking is confirmed only when Splat shows it as confirmed; it may remain pending or need Amy's review first.

You are responsible for checking the class date, time, venue, child details and price before completing your booking.

We may need to refuse or cancel a booking if there has been an obvious error, a payment issue, overbooking, misuse of the booking system, or where attendance would not be safe or appropriate.

Prices are shown on the website at the time of booking. Payments may be taken online through our payment provider. We do not store your full card details on this website.

Completing payment confirms receipt of payment, not the booking itself. A Class Pass purchase is complete only when the purchase is shown in your account.

We may keep payment status and payment reference information so that we can manage bookings, Class Passes, refunds where applicable, customer support and business records.

They have 12 months from when we first email the gift to claim it. Once claimed, they have 12 weeks to use their six classes.

If we email the gift to you, the 12 months to claim start then, even if you give it to someone later. Resending never extends the deadline.

Opening the email, viewing the gift or signing in does not claim it. The recipient must sign in or create a Splat account and choose “Claim my six classes”.

They can wait until the baby is old enough to attend before claiming. If you want the claiming period to start later, you can arrange an email to the recipient for a future date. Scheduled delivery is available within 180 days.

Gift credits follow the regular Class Pass rules for booking and cancelling a specific dated class. Special Events and parties are not included. These booking rules and the gift's claim and use periods are separate from cancelling the gift purchase itself.

Cancelling a gift purchase

Gift purchase cancellation policy · Optional model cancellation form

Class Passes allow you to buy a set number of class credits in advance. Each eligible class booked with a pass uses one credit.

Class Pass credits can only be used for eligible classes while the pass is valid. Some special events, parties or limited-capacity sessions may not accept Class Pass credits.

Class Pass credits may have an expiry date. The expiry date will be shown when the pass is purchased or in your account area. Credits have no cash value and cannot normally be exchanged for cash.

Our cancellation policy explains when you can cancel, when Class Pass credits are returned, and what happens if you paid by card.

If you booked using a Class Pass credit and cancel more than 24 hours before the class starts, a returned credit with a new 12-week expiry is normally added to your account.

If you cancel within 24 hours of the class starting, the credit is normally used and will not be returned. This is because your space has been held and it may be too late for another family to book.

Card bookings are not usually refundable when you cancel, but Amy may offer a transfer or class credit at her discretion where it is practical and fair.

Read the cancellation policy

If Splat Messy Play needs to cancel a class because of illness, venue issues, low attendance, safety concerns, severe weather or circumstances outside our control, we will offer a suitable option.

This may include a transfer to another suitable class, a class credit, or a refund to the original payment method where appropriate.

We are not responsible for additional costs you may incur, such as travel, parking or childcare arrangements.

If a class is full, you may be able to join a waitlist. Joining does not reserve or guarantee a place.

When Amy uses the availability action, everyone currently waiting for that class is emailed. An ordinary cancellation does not send this email automatically. Booking remains first come, first served.

Special events may have different prices, age ranges, capacities, cancellation rules or restrictions. Class Passes and promo codes may not be accepted for some special events.

Promo codes must be used before checkout and cannot normally be applied retrospectively. Promo codes may be limited by date, venue, class type, customer, number of uses or other conditions.

We may withdraw or amend promo codes at any time.

Children remain the responsibility of their parent, carer or responsible adult at all times during a session. Splat Messy Play staff do not provide childcare and cannot take responsibility for supervising individual children.

Please stay with your child, supervise them appropriately, and make sure they use the materials, equipment and space safely.

We may ask a child or adult to leave if behaviour is unsafe, disruptive, aggressive, abusive, or likely to affect the enjoyment or safety of others.

Messy play sessions may use a variety of materials, including food-based, sensory, wet, dry, sticky, scented or textured materials.

Please tell us before attending if your child has any allergy, intolerance, medical need, additional need or other relevant safety requirement.

We will do our best to help, but we cannot guarantee that sessions will be free from allergens or traces of allergens.

Please do not attend if you or your child are unwell, infectious, have a fever, vomiting, diarrhoea, or any illness that could reasonably affect other families.

Materials used in class are for play and exploration. They are not provided as food and should not be eaten unless Amy clearly says otherwise.

Messy play is intended to be messy.

Please dress children and adults in clothes that can get stained, wet or dirty.

We are not responsible for damage, staining or marks to clothing, footwear, bags, toys, pushchairs or other personal belongings.

You may take photos of your own child during a session, provided this does not disrupt the class or affect anyone else's privacy.

Please do not take or share photos or videos that clearly show other children or families without permission.

If we take photos for promotional purposes, we will ask for permission where required.

We use personal information to manage accounts, bookings, payments, classes, class passes, waitlists, safety information and customer communication. More detail is provided in our Privacy Policy.

Read the privacy policy

We may update these terms from time to time, for example if the website changes, our booking process changes, or we need to clarify how classes, passes, cancellations or payments work.

The latest version will be published on this page. For bookings already made, the terms in place at the time of booking will usually apply unless a change is required for legal, safety or operational reasons.

For questions about bookings, passes, classes, cancellations, allergies, photo consent or anything else practical, please use the contact page. It includes the best ways to reach Amy, including WhatsApp.

For formal enquiries, you can also email amysfc@splatmessyplay.co.uk.