Privacy Policy

This privacy policy applies to the booking website for Splat Messy Play Sittingbourne, Faversham & Canterbury.

Splat Messy Play Sittingbourne, Faversham & Canterbury is operated by a local Splat Messy Play franchisee. This page explains how information collected through this booking website is used locally to manage classes, bookings and customer support.

You can also read the wider Splat Messy Play privacy policy on the main Splat Messy Play website.

When you use this website, we may collect and store information such as:

• your name and contact details, such as your email address,
• your login and account details,
• your child's name and age or date of birth information where needed for class bookings,
• allergy, medical or additional notes you choose to provide,
• photo consent preferences,
• class bookings, cancellations, waitlist entries and attendance information,
• class pass purchases, credits and credit usage,
• promo code usage, where relevant,
• payment status and payment references,
• email delivery information, such as whether a service email was sent successfully, and
• messages or support requests you send to us.

We only ask for information that helps us run classes, manage bookings, keep children safe, communicate with parents and operate the business.

We collect children's information so that we can manage bookings properly and understand who is attending.

Allergy notes, medical notes or other information you provide are used to help Amy run sessions safely and sensitively. Please only provide information that is useful for the class.

Photo consent preferences are used to help us understand whether photos may be taken or used. We will respect the consent choice recorded for your child.

Card payments are handled by Stripe. We do not store your full card number on this website. Stripe may process payment details so that your booking or class pass purchase can be completed.

We keep payment status and booking records so that we can see whether a booking or class pass has been paid for, manage customer support, handle cancellations and keep business records.

We use your contact details to send service messages such as booking confirmations, reminders, class pass updates, waitlist messages, cancellation messages and replies to questions.

If you choose to receive marketing emails, we may send news about classes, passes, events, offers or updates. You can unsubscribe from marketing emails at any time. Service emails may still be sent where needed for bookings, safety, account management or customer support.

We may use trusted service providers to run this website and manage bookings, payments and emails.

• Supabase or similar services for website, database and account functionality,
• Stripe for card payments,
• email delivery providers for transactional and marketing emails,
• analytics or security tools where needed to operate and protect the website, and
• professional advisers or authorities where required by law.

We do not sell your personal information.

We keep information for as long as needed to run classes, manage bookings, answer questions, deal with cancellations, meet legal or accounting requirements, and protect the business if there is a dispute.

Some records, such as booking and payment records, may be kept for longer than general account information because they are business records.

You can ask us to update incorrect information, and you can change some details in your account area.

You may also ask about access, correction, deletion, restriction, objection or portability rights. Some requests may be limited where we need to keep information for legal, safety, accounting or business reasons.

You can unsubscribe from marketing emails using the unsubscribe link in the email. You may still receive service emails connected to your account, bookings, waitlists, class passes or safety information.

We use reasonable technical and organisational measures to protect information. No website or online system can be guaranteed to be completely secure, but we use trusted systems and limit access to the information needed to run Splat locally.

Please keep your login details secure and contact Amy if you think something is wrong with your account.

For questions about this privacy policy or how your information is used, contact Amy through the contact page or email amysfc@splatmessyplay.co.uk.

You can also contact the UK Information Commissioner's Office if you have a data protection concern.