Splat Messy Play Sittingbourne, Faversham & Canterbury
Privacy Policy
This page explains what information we collect when you use this booking website, why we collect it, and how we look after it.
The simple version
We collect booking details
We use parent, child and booking information to manage classes safely and keep you updated.
We only use what we need
We use your information for bookings, safety, payments, reminders and running Splat sessions.
We keep it safe
We use trusted systems to store bookings, process payments and send class messages.
Who this privacy policy is for
This privacy policy applies to the booking website for Splat Messy Play Sittingbourne, Faversham & Canterbury.
Splat Messy Play Sittingbourne, Faversham & Canterbury is operated by a local Splat Messy Play franchisee. This page explains how information collected through this booking website is used locally to manage classes, bookings and customer support.
You can also read the wider Splat Messy Play privacy policy on the main Splat Messy Play website.
Information we collect
When you use this website, we may collect and store information such as:
- your name and contact details, such as your email address,
- your login/account details,
- your child's name and age or date of birth information where needed for class bookings,
- allergy, medical or additional notes you choose to provide,
- photo consent preferences,
- class bookings, cancellations, waitlist entries and attendance information,
- class pass purchases, credits and credit usage,
- promo code usage, where relevant,
- payment status and payment references, and
- messages or support requests you send to us.
We only ask for information that helps us run classes, manage bookings, keep children safe, communicate with parents and operate the business.
Children's information
We collect children's information so that we can manage bookings properly and understand who is attending each class.
Allergy notes, medical notes or other information you provide are used to help Amy run sessions safely and sensitively. Please only provide information that is useful for the class.
Photo consent preferences are used to help us understand whether photos may be taken or used. We will respect the consent choice recorded for your child.
Why we use your information
We use your information to:
To book classes, manage cancellations, run waitlists and keep attendance records.
To understand who is attending and any important notes you have shared about your child.
To send booking confirmations, reminders, updates, cancellations and replies to your questions.
To process card payments, class passes, credits, refunds where applicable and payment records.
Payments
Card payments are handled by Stripe. We do not store your full card number on this website. Stripe may process payment details so that your booking or class pass purchase can be completed.
We keep payment status and booking records so that we can see whether a booking or class pass has been paid for, manage customer support, handle cancellations and keep business records.
Systems we use
We use trusted service providers to help run the website and business. These may include systems for website hosting, database storage, authentication, payment processing and email messages.
Your information may be stored in the systems that power this booking website, including the database used to manage accounts, children, bookings, passes, waitlists and emails.
We do not sell your personal information. We only share information where needed to run the service, comply with the law, protect the business, or use trusted providers who help us operate the website.
Photos and consent
We may ask for your photo consent preference for your child. This helps us understand whether photos can be taken or used for Splat Messy Play purposes.
You can change your mind about photo consent. Please contact Amy if you need your child's photo consent preference updated.
If allergy details, medical notes, contact details or photo consent preferences change, please update your details or contact Amy.
How long we keep information
We keep information for as long as needed to manage bookings, class passes, customer support, safety records, business records and any legal or accounting requirements.
Some information may need to be kept after a class has taken place, for example payment records, attendance records, cancellation records or messages relating to a booking.
We will not keep personal information for longer than we reasonably need it.
Your choices and rights
You can contact us if you would like to:
- ask what personal information we hold about you,
- correct information that is wrong or out of date,
- ask us to delete information where appropriate,
- update your child's details, allergy notes or photo consent preference,
- ask questions about how your information is used, or
- raise a privacy concern.
Some information may need to be kept where we have a valid reason, such as legal, safety, payment, accounting or dispute handling requirements.
Keeping your account safe
Please keep your login details safe and do not share your account with anyone else. If you think someone else has access to your account, please contact us as soon as possible.
Updates to this policy
We may update this privacy policy from time to time, for example if the website changes, our booking process changes, or we use different systems to run the service.
Questions about privacy?
Please contact Amy if you have a question about your information, your child's details, photo consent, allergies, bookings or account records.